MY BONUSES

FREQUENTLY ASKED QUESTIONS

Registration and Login

What is MY BONUSES?

MY BONUSES is a Loyalty Program for Oschadbank clients. Clients can become participants of the Program according to the rules of the Program. Participants accumulate bonuses for their further exchange for various rewards, such as gift certificates for shops and restaurants, discounts on air and train tickets, hotel accommodation, etc.

What types of cards participate in the program?

Visa Rewards, Visa Infinite, Visa Platinum cards issued by the Bank participate in the Program.

How do I register for an account?

You can register through the Chatbot of Oschadbank in Telegram https://t.me/oschadBot?start=owamsoru52 or Viber viber://pa?chatURI=oschadbankbot&context=6lulwept8m, or directly on the website of the Loyalty Program.

To register on the website of the Loyalty Program please follow these steps:

Go to http://bonus.oschadbank.ua and click the Register button. You will be taken to a registration page. To start registration process you need to input the data of your eligible Visa card for the verification purposes. Using 3D-Secure technology we want to confirm that you are the owner of this card. Input the requested information and click Send.

Then you will be redirected to the MY BONUSES profile page with an activation successful message.

Attention: after 5 unsuccessful registration attempts from the same IP address, you will be blocked for 1 hour due to security requirements.

How do I login to my account?

Go to http://bonus.oschadbank.ua If you are a registered user, click the Login button and enter your username and password. If you have not registered for your MY BONUSES account follow the instructions provided in Question 3 above.

Can I use my Oschadbank online banking credentials to login on the MY BONUSES website?

No, you need to register separately for a MY BONUSES account using the process described in Question 3 above.

Can I access the MY BONUSES through www.oschadbank.ua?

No, you need to register and login through the MY BONUSES website.

Earning bonuses

How do I earn bonuses?

You can earn bonuses every time you use your Oschadbank products. Here is a summary of the bonuses earned by product and by type of transaction:

In the case of payment for goods and services by a Visa card from Oschadbank in the sales and service networks of Ukraine and abroad, including on the Internet, bonuses are credited according to the following formula:

Bonuses are credited after registration of the Card in the Program and are calculated using the following formula:

0.5 bonus for every 10 UAH.

1 bonus write off = 0.10 UAH

Besides the standard bonuses credited for card payments in retail and service outlets, following additional bonuses are credited:

Welcome Bonus 1: 200 (two hundred) bonuses, which are provided when the participant has performed three or more settlement transactions using any of the cards registered in the Program within 30 calendar days from the date of registration in the Program.
Welcome Bonus 2: one-time double crediting of bonuses on settlement transactions performed by the participants within 30 calendar days from the date of registration of the participant in the Program, provided that three or more settlement transactions are performed using any of the cards registered in the Program.
Holiday Bonus: 200 (two hundred) bonuses, which are credited once to the participant on the occasion of his birthday, provided that the participant is active in the Program (participant logged into the account at least once in the previous month).
Incentive Bonus: 200 (two hundred) bonuses, which are credited to the participant no more than once a month if the volume of settlement transactions on a particular registered card exceeds UAH 10,000 (ten thousand) during a calendar month;
Additional types of bonuses that can be credited in cases determined by the Initiator or the Bank.

Visa Rewards, Visa Infinite, Visa Platinum cards issued by the Bank and registered to participate in the Program receive bonuses from the moment the participant registers on the Site of the Program.

In specific situations, particularly during promotional campaigns or special promotions and offers from the Program Initiator, Bank or Program Partners, additional bonuses may be credited in accordance with the rules for crediting additional bonuses, which are reported separately and applied together with the terms of these promotional campaigns, special promotions and offers.

How soon will bonuses appear in my account after I make a transaction by my card?

Bonuses earned on purchase transactions made by your card are credited to your account within 30 business days after the transaction appearing on your card statement.

How do I know the total bonuses I have available?

Once logged into your account, the available bonuses are displayed on the upper right hand side of the navigation menu bar. You can also click on My profile to view details of your account. To see the bonuses earned by transaction, please go to My balance.

Where do I see the amount of the Welcome Bonus that has been credited to my account?

Once logged into your account, click on My profile on the top navigation menu. To see the Welcome Bonus earned by transaction, please go to My balance.

You can also view a detailed account statement by selecting a period from the My Balance menu.

I have more than one card linked to my account. How do I know how many bonuses I earned from each card?

Once logged into your account, click My profile. In My profile click on My balance and you will be able to view the total bonuses earned for each card linked to your account by selecting a period.

When do my bonuses expire?

Bonuses expire after 12 months from the date of their accrual.

Managing my Account

How do I access my account?

You can access your account online 24/7 with your username and password.

How can I reset my MY BONUSES account password if I forget it?

Go to the loyalty program website, click Login and click the “Forgot login/password?” link. Select one of the 3 ways to reset your password and click Continue/Restore.

If you select option 1: A valid card currently linked to my account

Enter the card details and click Continue.

You will be redirected to the 3D Secure verification page where you will enter the one-time password sent to your mobile phone and/or email address.

Once your one-time password is verified, you will be redirected to a page where you can create your new password. You will then be redirected to the login page where you can login with your email address and new password. You will also receive an email confirming the change of password.

If you select option 2: My verified email address

Enter your email address and mobile number used when you registered for the loyalty program and click Restore. You will receive an email with the verification code.

Enter the verification code on the loyalty program website and click Continue.

Once you successfully input the verification code, you will be redirected to a page where you can create your new password. You will then be redirected to the login page where you can login with your email address and new password. You will also receive an email confirming the change of password.

If you select option 3: A verification code provided by the call center

Contact the call center for the verification code. After the validating your account by the call center, a verification code will be sent to your registered email address.

Visit the loyalty program website, click Login and click the “Forgot login/password?” link.

Enter the verification code sent to your email address on the loyalty program website and click Continue.

What is a valid card?

A valid card is any card linked to your account that has not expired.

What is a verified email address? How do I verify my email address?

A verified email address is an email address registered with the loyalty program and that has completed the verification process. You can verify your email address at the time of registration in the loyalty program by clicking on the email verification link in the welcome email sent to you. You can also verify your email address by logging into your account and accessing the email verification option in the section (see detailed steps in the following question)

How do I verify my email address at the time of registration?

Once you have registered in the loyalty program, you will receive a welcome email with a verification link. Click on this link to verify your email address.

Note that the verification link is active for 20 minutes from the time you receive the email. If you are not able to click the link within 20 minutes, you also have the option to verify your email address by logging into your account and accessing the email verification option in the section (see detailed steps in the following question).

I did not verify my email address when I registered in the loyalty program. How do I verify my email address now?

Please sign in again to your account. You will see a pop-up offering to verify your email. If you click Please confirm your email, then the verification code will be sent to the email address you used to sign up for the loyalty program. Enter on the screen verification code and click Confirm your email. You will receive a message confirming that you have successfully verified your email address.

What happens if I enter in my account password incorrectly multiple times?

Your account will be blocked for 1 hour after 5 attempts.

I have several Oschadbank cards. Can I consolidate the bonuses earned on all my cards under one account?

Yes, you can consolidate bonuses earned on multiple cards under a single account. You can add up to 4 additional cards to your account. Go to http://bonus.oschadbank.ua

Step 1: Login into your account

Step 2: Click on My bank cards. To add a card, follow these steps:

Step 3: Click on the plus sign (Add card), and enter your New card details, then click Continue

Step 4: You will be taken to a verification page using 3D-Secure technology where you will be asked to enter the code. You will receive this code in a text message to your phone.

Please note that you cannot link a card that has previously been registered in MY BONUSES to your account.

My Oschadbank card is expired/lost/stolen and I received a new card from the bank. How do I ensure I earn reward bonuses on my new card?

Please follow instructions above how to link your new card to your account. You may remove or de-link the old card in the menu My bank cards.

Can I update my profile and personal details?

Yes, you can update your profile and personal details by logging into your account on http://bonus.oschadbank.ua. Once logged in, you can manage all your profile information, preferences and contact details. Members are encouraged to keep their profile information up to date to get better benefits from the vast variety of rewards.

Oschadbank Payment Card Products

What are the various types of payment cards available from Oschadbank?

Oschadbank offers a variety of payment card products to suit our customers’ needs. For more information please call 0 800 210 800.

How do I get more information about obtaining Oschadbank card?

Please call 0 800 210 800, go to www.oschadbank.ua, or visit any of bank's branches for more details.

Where can I find more information on the benefits, fees and charges for Oschadbank cards?

Please call 0 800 210 800, go to www.oschadbank.ua, or visit any of bank's branches for more details.

Who should I contact if I have a question about my valid Oschadbank card?

Please call the Customer Service Center at 0 800 210 800.

Certificates

Until what date do I need to use the certificate?

The certificate must be used before the expiration date specified in your certificate.

Do I need to show a certificate in the shop for payment?

Yes, you need to show a certificate in the shop to pay for the goods.

Can I pay for a discounted goods?

The final rules for using the certificate are regulated by the partner chain.

Can I exchange a certificate for money?

No. The certificate is non-exchangeable and is not subject to return.

Google / Apple Wallet

Can I add my bonus balance to Google or Apple Wallet?

Yes, to do this, log in to the Personal Account in the section Personal Profile and click Google Wallet or Add to Apple Wallet.

Can I add purchased certificates to Google or Apple Wallet?

Yes, for this you need to select the required certificate in the My Orders section, click More Details, and click on the arrow (button to download certificates).
A pop-up will open where you can select a download option:
- Download button - download as a pdf-file
or
- Google Wallet or Add to Apple Wallet button - download to Google or Apple Wallet

It is important to remember that partner retailers reserve the right to regulate the use of certificates and to accept only the printed version.